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Please call us direct at 1-800-732-4065 to inquire on placing an order to your country, or see our growing list of International Resellers, as our website currently does not process international addresses.
We would like to think that our shipping department is perfect, but we realize mistakes and errors occur. Notify OAS customer service immediately of any missing or incorrect parts, and we will make the correction. OAS does not accept any claims for shortages or errors after 3 days from date of delivery.
Our prices are FOB Syracuse, New York. FOB stands for "free on board". This means that shipping is not included in the prices. This means that we are responsible for putting the freight on the truck. The charges associated with moving the merchandise to the destination are paid for by the customer. We do business with many shipping and freight companies on a frequent basis and are able to negotiate discounts that many customers would not be able to receive. We are happy to pass on these discounts to our customers, and do so by charging for the freight up front resulting in your order being shipped prepaid. Your sales representative will provide you with the best possible shipping quote and indicate whether it ships UPS or truck freight (common carrier.)
Any of our systems that are 3Hp or larger will require delivery by truck freight (common carrier.) A regulation truck drivers are subject to is that they are not required to give assistance unloading. Please be prepared for this, as you are responsible for unloading the items. If needed, a lift gate service is often available at an additional cost. Your location must also be tractor-trailer accessible. You may also arrange to pickup your freight at the terminal if this is more convenient for you or if you are concerned about additional freight costs. Make sure your vehicle is capable of handling the weight and volume and also bring along additional help with loading and unloading.
Business Delivery: If the system is being delivered to a business, you should have a loading dock and pallet jack available to unload the freight. If this is not available at your business please indicate this to your sales representative so that these services are included when your system is delivered.
Residential Businesses/Residential Customers: Please notify your sales representative whether services such as lift gate, and/or residential delivery appointments are required so that they can be included when your system is delivered.
When you take delivery of an Oneida dust collector you can be assured that there will not be any additional freight/shipping charges added on to your order after the payment/order process is completed. This means the freight company will make no additional demands for payment while attempting to deliver your system which has happened with some of our competitors. Some of these extras are lift gate fees, and residential delivery fees. If at anytime you have any questions regarding your order or the freight cost don't hesitate to contact your sales representative - (800) 732-4065.
We ship non-freight orders via ground transportation service, normally UPS but we reserve the right to use other carriers. We have developed standard shipping costs for the continental US, and these charges will be added to your order. We do offer free shipping on ductwork orders over $200 in the continental US, with some restrictions. These items are noted in our price sheet.
We realize that shipping damage can occur sometimes. Before signing the delivery receipt, it is crucial that you look over the shipment very carefully in the presence of the delivery person for damage or incomplete shipment. Please note any obvious damage, even tears or irregularities in shipping packaging, however slight, on the shipping delivery receipt. They could be an indication of extensive concealed damage. The shipping company will not take responsibility if the damage is not noted on the delivery receipt.
After signing for the shipment damaged, or while the carrier is there, call O.A.S. immediately. This will allow us to make a claim for shipping damages on your behalf, and send our replacement parts at no cost. If the product is received damaged, and you sign for it free and clear then you have no recourse with the freight company.
If you sign for the shipment free and clear and then later notice damage, please contact us immediately. We have 3 days from the date of delivery to file a concealed damage claim. The shipping company will typically accept responsibility for only 1/3 of the damage claim if it's signed for free and clear.
Please contact our Customer Service department @ 315-476-5151 should you decide to return an item(s) for any reason, including refunds, warranty, or exchange. Please have a copy of original order when you call. We will issue an RMA number.
We run new specials almost every week on a variety of dust collection systems and components. Subscribers get instant updates on the latest deals and promotions and can save anywhere from $25.00 to $300.00!