Return Policy

Please contact our Customer Service department at 800-732-4065 or email info@oneida-air.com should you decide to return an item(s) for any reason, including refunds, warranty, or exchange.

All claims, including claims covered under the limited warranty, are subject to inspection and investigation by Oneida Air Systems [OAS]. OAS reserves the right to inspect and investigate all returned products before Buyer's claim is settled.

Buyer must inform OAS of any shortage or damage, by so noting in writing, on the freight delivery bill prior to signing to indicate receipt of shipment.


All products returned for a refund must be unused and re-saleable and purchased within the last 30 days. There are no refunds on flex hose.

Buyer must call and get a RMA #. (Return Merchandise Authorization number). Merchandise must be shipped to us prepaid. No unauthorized returns will be refunded. The customer should list the parts being returned.

Please have a copy of original order when you call. We will issue an RMA number.

  • No returns accepted without an RMA number.
  • All returns are subject to a 25% restocking fee and must be shipped to us pre-paid.
  • No returns accepted on custom parts or flex hose.
  • Must be returned within 30 days of original purchase, be un-used and in resalable condition.
  • RMA # must be on outside of all boxes returned or the shipping department cannot accept delivery.
  • Please include a copy of your order and state the reason for the return.
  • List is writing all parts being returned.
  • All claims, including claims covered under the limited warranty, are subject to inspection and investigation before Buyer's claim is settled.