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Please call us direct at 1-800-732-4065 to inquire on placing an order to your country, or see our growing list of International Resellers, as our website currently does not process international addresses.
Please contact our Customer Service department at 1-866-387-8822 or email firstname.lastname@example.org should you decide to return an item(s) for any reason, including refunds, warranty, or exchange.
All claims, including claims covered under the limited warranty, are subject to inspection and investigation by Oneida Air Systems [OAS]. OAS reserves the right to inspect and investigate all returned products before Buyer's claim is settled. Buyer must inform OAS of any shortage or damage, by so noting in writing, on the freight delivery bill prior to signing to indicate receipt of shipment. For a product to be refunded it must be clean, unused, resalable, and returned within 30 days of the original purchase date (see below for restrictions).
Buyer must first contact our Customer Service Dept. and request an RMA (Return Merchandise Authorization) Number. Buyer should have a copy of the original order invoice on-hand before contacting Customer Service at 1-866-387-8822.
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