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Important Information Regarding Online Orders
Order Processing Time
Most Oneida Air products are made to order and orders are shipped once all items are ready. Estimated shipping lead times are posted on each product page for your convenience. A tracking # will automatically be emailed to you when available. See our shipping policy for more information.
Freight Shipments
Freight truck shipments are required for larger products and may require additional shipping fees that will be applied after your order is placed. This applies to systems 5HP and larger, oversized ductwork and containers, and other items. In these instances our Service Dept. will contact you via your provided phone number to finalize billing.
Returning Products
Returns must be made with 30 days of purchase date and are subject to a 25% restocking fee. An RMA # must first be issued by our Service Dept. before returns can be processed. We do not accept returns on flex hose. See our return policy for more information.