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Delivery & Pickup Instructions

Due to current health and safety restrictions, we are no longer offering customer pickup or factory tours at this time.

Customers that are local to the Syracuse, NY area may have the option to manually pick up their order with their own vehicle. To do so, you MUST instruct your sales rep that you're interested in doing this prior to ordering and they will work with you to determine an appropriate time & date for the pick-up. You may also schedule a meet-and-greet with your sales rep or a tour of our World Class 5S manufacturing plant on the same day.

Oneida Air Systems is located in the Rockwest Corporate Center at 1001 West Fayette St, Syracuse, NY 13204. The entrance to the main parking lot is located behind the building on Marcellus St, which runs parallel to West Fayette St.

How to proceed once you arrive:

  1. Enter the main parking lot from Marcellus St and back your vehicle up to our loading dock located on the east side of the parking lot (closest to Seneca St). A sign will be posted to indicate which dock door to use.
  2. An Oneida Air employee will be out shortly to assist you. If you are kept waiting you can honk your horn or call Customer Service at 1-866-387-8822.
  3. If you expressed interest in a meet-and-greet, or a tour of the plant, you will be escorted upstairs.
  4. Depending on your method of payment you may escorted to our Accounting Department to complete your purchase.
  5. After you've made your payment our Shipping Department will load your order into your vehicle and review the pick ticket to ensure that everything purchased was successfully loaded.

Driving Directions if coming from the WEST

  1. Take NYS Thruway I-90 to Syracuse Exit 39 onto Route 690 East.
  2. You will be on 690 East heading towards Downtown Syracuse for approx. 5-10 minutes.
  3. Get off of 690-E onto West St, Exit 11.
  4. Stay in the right lane until the first traffic signal. Do not take the turn for Erie Blvd.
  5. At the traffic light, turn right onto West Fayette St.
  6. Proceed on West Fayette St for 5 blocks and then turn left on Seneca St.
  7. At the next stop sign turn right onto Marcellus St, then turn into the parking area on your right. This is the back entrance and parking area for the ā€œUā€ shaped building (Rockwest Center).
For the Shipping Department:
The loading docks will be on your immediate right as you enter the parking lot. Back up to the one that best fits your vehicle (most likely #3). You can enter the building through the main door to the left of the loading docks, located right next to the blue USPS mailbox. Once inside, come up the stairs and through the door on the first floor, the shipping department doors are on your immediate right.
For the Customer Service Department:
As you look at the building you will see 1001 over a glass door entrance. Our office is located on the 2nd floor.

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