Customers that are local to the Syracuse, NY area have the option to manually pick up their order in their own vehicle. You must instruct your sales rep that you're interested in doing this and they will work with you to determine an appropriate time & date for the pick-up. You may also schedule a meet-and-greet with your sales rep or a tour of our World Class 5S manufacturing plant on the same day.
Oneida Air Systems is located in the Rockwest Corporate Center at 1001 West Fayette St, Syracuse, NY 13204. The entrance to the main parking lot is located behind the building on Marcellus St, which runs parallel to West Fayette St.
How to proceed once you arrive:
- Enter the main parking lot from Marcellus St and back your vehicle up to our loading dock located on the east side of the parking lot (closest to Seneca St). A sign will be posted to indicate which dock door to use.
- An Oneida Air employee will be out shortly to assist you. If you are kept waiting you can honk your horn or call Customer Service at 1-866-387-8822.
- If you expressed interest in a meet-and-greet, or a tour of the plant, you will be escorted upstairs.
- Depending on your method of payment you may escorted to our Accounting Department to complete your purchase.
- After you've made your payment our Shipping Department will load your order into your vehicle and review the pick ticket to ensure that everything purchased was successfully loaded.