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Troubleshooting
Troubleshooting suggestions for common questions regarding our products. For additional assistance, please contact our customer service team.
How is the filter cleaned if it doesn't have the typical hand crank?
The use of hand cranks that "beat" the filter can damage the filter's pleating material overtime, so our systems are not built with such mechanisms. Click "Read More" to read about recommended filter cleaning techniques.
Why does the Mini Gorilla use an unusual 20A plug and receptacle?
The Mini Gorilla was built to be as powerful as possible but still run on a 110V (115V) circuit. The system draws 16 Amps so it needs to be powered by a 20 Amp circuit. 20 Amp plugs and receptacles are mae to be "mistake proof" and have a different plug/receptacle orientation to ensure the device cannot be plugged into a more typical 15 Amp outlet.
How can I make my wireless remote control work better if it has; limited range, inconsistent results or can usually turn the system on but will not reliably turn it back off?
Wireless signals can be blocked or influenced by a variety of situations. Distance, Obstructions and Electromagnetic Interference (EMI) can all affect the signal.
If you are having poor peformance with your remote - extending the receiver's antenna wire will often help and is an easy retrofit. Click to read more and for detailed instructions on how to extend your antenna wire.
How flexible is the heavy-duty, vacuum rated hose for the Supercell? What is the minimum bend radius?
The vacuum rated 4" hose, used for the Supercell strikes a balance between flexibility and durability. Because of the Supercell's intense vacuum pressure, some lesser hoses can be problematic or even dangerous since they can "pull" (tighten up like an accordion bellows) when subjected to vacuum pressure. Our vacuum rated hose will prevent this while still allowing the hose to flex.
The hose can be bent into a tight radius, around 1-1.25X CLR of the diameter. So for 4" hose, one can achieve a centerline radius of around 4-5". See images.
That said, this hose has a strong memory and is wire reinforced. It WILL NOT lie in place when aggressively bent and will try to spring back to a more linear shape if not held in place.
I'm having a problem with my Dust Deputy Low-Pro. What do I do?
If you find the Dust Deputy Low-Pro is not performing as it should, click "read more" for additional troubleshooting steps to fix the problem.
Why is my Supercell remote not working?
Wireless signals can be blocked or influenced by a variety of situations. Distance, Obstructions and Electromagnetic Interference (EMI) can all affect the signal.
If you are having poor performance with your remote - extending the receiver's antenna wire will often help and is an easy retrofit. Click to read more and for detailed instructions on how to extend your antenna wire.
How do I attach my Dust Deputy Low-Pro using the bucket clips?
How do I prevent my bucket from collapsing with my Dust Deputy or Low-Pro?
Ensure your bucket is not old, damaged, or thin-walled. To increase the strength of a thin-walled bucket, you can stack two buckets together. Two stacked thin-walled buckets will work well to avoid bucket collapse. Ideally, we recommend a bucket with a 90 mil wall thickness or higher. A 90-mil or higher walled bucket will completely avoid bucket collapse.
Why is my Dust Deputy Low-Pro not collecting fine dust?
If fine dust is getting through your Dust Deputy Low-Pro, the first step is to check for an air leak in your setup. Click "Read More" for instructions and troubleshooting suggestions.
I hear a loud bang/pop from the dust bin when I turn the system on, is this normal?
If the drum of your system is empty, you may hear a loud noise as the metal flexes from the suction pressure created when turning the system on. This sound will stop when material is within the drum and is to be expected.
Why is my Dust Deputy not separating properly?
If more than a tiny amount of dust is reaching your vacuum/dust collector or if material is swirling in the cyclone without dropping into the dust container, this indicates that there is an air leak in your setup. Click "Read More" to see troubleshooting suggestions.
Why is my dust collector's filter clogging?
Clogged filters can be caused by several things, including restricted air flow to the collector and over filled dust bins. Click "Read More" to see troubleshooting suggestions.
What do I do if there is poor dust pick-up at my tools?
Poor dust pick-up from a dust collector is often caused by ductwork issues. Click "Read More" to see troubleshooting suggestions.
Why is the bag being sucked into the Dust Deputy Bagger through the metal grid?
The main causes of this issue are typically bag thickness or above-average static pressure through the system. Click "Read More" to see troubleshooting suggestions.
Why is my system experiencing low air volume with the Dust Deputy?
This indicates that your system is clogged. Click "Read More" to see troubleshooting suggestions.
How do I troubleshoot an air leak with my Dust Deputy cyclone?
Even a small leak can significantly affect the overall separation performance of the cyclone. If you can't audibly pinpoint where the leak might be coming from, one of the simplest ways to check for air leaks is with a smoke test. Click "Read More" for further instructions and tips.
Why is my Dust Sentry not detecting the dust in time before the drum is full?
This could be because:
The sensor is blinded by dust
The sensitivity is not set correctly
The sensor is faulty
How do I troubleshoot an air leak with my Super Dust Deputy cyclone?
Even a small leak can significantly affect the overall separation performance of the cyclone. If you can't audibly pinpoint where the leak might be coming from, one of the simplest ways to check for air leaks is with a smoke test. Click "Read More" for further instructions and tips.
How do I troubleshoot an air leak with my cyclone?
Even a small leak can significantly affect the overall separation performance of the cyclone. If you can't audibly pinpoint where the leak might be coming from, one of the simplest ways to check for air leaks is with a smoke test. Click "Read More" for further instructions and tips.
What do I do if the motor of my dust collector overheats?
The motor's internal circuit breaker will trip if the motor is overheating. This could be caused by air leaks between the dust collector and dust bin or by improper wiring in the motor. Click "Read More" to see troubleshooting suggestions.
Why is my Mini-Gorilla experiencing motor problems?
A few things can cause the Mini-Gorilla motor's internal circuit breaker to trip. Click "Read More" to see troubleshooting suggestions.
What do I do if the hose is pulling off of my Dust Deputy?
Loose connections can lead to hoses pulling off of the Dust Deputy. Click "Read More" for troubleshooting suggestions.
Why is my Dust Cobra vibrating or shutting off unexpectedly?
Loose mounting bolts cause excessive vibration, and worn brushes can cause the system to shut off. Click "Read More" for troubleshooting suggestions.
Why is my Supercell or CC500 system losing suction?
This may indicate that one of the three motors may have reached its end of life. Click "Read More" to see troubleshooting suggestions.
Why is the bag on my Dust Cobra being sucked up into the cyclone?
This issue could be caused by either air leaks in the drum or by clear vinyl tubing (F17) not being attached properly. Click "Read More" for troubleshooting suggestions.
How do I troubleshoot an issue with my system's remote?
If you are having issues with your remote, try the following:
Change the battery in the key fob.
Check the wires on the receiver to ensure that they are attached and not loose.
If the key fob still doesn't work, the receiver most likely needs to be replaced. (#AMR220000 for 220V systems or #AMR110000 for 110V systems)
Why does the bin level indicator flash when the bin is empty?
Because the Dust Sentry works via an adjustable infrared sensor, it can sometimes show false positives with an empty container because of the reflective surface at the bottom of the steel drum.
This issue will go away soon after the system is used; once the bottom of the drum has sawdust on it, the Dust Sentry should no longer give a false positive. It can also be resolved by painting/coloring the inside bottom of the drum so that it is no longer reflective enough to affect the sensor.
Can I remove the top portion of the Dust Deputy?
No, it is not advised. This can cause damage to the cyclone and is not covered under warranty.
How do I adjust the bin level sensor?
Adjust the detection of the dust level of the infrared sensor by rotating the Level Set Screw. Turning it towards the plus sign (+) will lengthen the range of the sensor; turning it towards the minus sign (-) will shorten the sensor’s range. DO NOT force the level set screw.
What's the recommended range I should set the bin level sensor at?
We recommend that the sensor be set to alert at a distance of 4-6". To test the range, place your hand in front of the sensor, while the Dust Sentry is plugged in, to represent the dust drum filling up.
Why does my SMART system run after I shut it off?
The SMART system has a cooling fan on the VFD that runs after the system is shut off. Depending on how long the system has been on or if the outside temperature is hotter than normal, it may run for a longer time to cool the motor down. This is a normal function of the system, and it will stop automatically.
How do I connect the Dust Deputy to a snap-on inlet?
Other adapters may be necessary to connect the Dust Deputy to non-standard sized or locking-type inlets. Click "Read More" to see adapter suggestions.
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