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Return Policy
All claims, including those covered under the limited warranty, are subject to inspection and investigation by Oneida Air Systems. We reserve the right to inspect and investigate all returned products before Buyer's claim is settled. Buyer must inform Oneida Air Systems of any shortage or damage, by so noting in writing, on the freight delivery bill prior to signing to indicate receipt of shipment.
Product Return Eligibility Requirements
- All returns are subject to a 25% restocking fee and must be shipped to Oneida Air Systems pre-paid.
- No returns accepted without an RMA number (generated by our Customer Service Dept.)
- RMA # must be on outside of all boxes returned or the shipping department cannot accept delivery.
- Please include a written list of all parts being returned, a copy of your original order, and state the reason for the return.
- Items must be returned within 30 days of original purchase and be clean, unused, and in resalable condition.
- Some products i.e. most quick-clamp duct components, flex-hose, custom-made parts, etc. cannot be returned under any circumstances (see Exception list below).
- All claims, including claims covered under the limited warranty, are subject to inspection and investigation before Buyer's claim is settled.
Customer Service Department
- Toll-Free: (866) 387-8822
- Fax: 315-476-5044
- Email: [email protected]
- Office Hours (M-F): Mon-Fri (8:30am - 5:00pm EST)
Non-Returnable Items
Certain products are not eligible for return under any circumstances; Refer to the table below.
Quick-Clamp Duct | 3" | 4" | 5" | 6" | 7" | 8" | 9" | 10" | 11" | 12" | 13" | 14" | 15" | 16" | 17" | 18" |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Ball Joint | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Blast Gate | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | N | Y | N | N | N | N |
Clamp | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
End Cap | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Elbow 30° Short Radius | N | Y | Y | Y | Y | N | N | N | N | N | N | N | N | N | N | N |
Elbow 45° Short Radius | N | Y | Y | Y | Y | N | N | N | N | N | N | N | N | N | N | N |
Elbow 60° Short Radius | N | Y | Y | Y | Y | N | N | N | N | N | N | N | N | N | N | N |
Elbow 90° Short Radius | N | Y | Y | Y | Y | Y | N | Y | N | Y | N | N | N | N | N | N |
Elbow 30° Long Radius | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Elbow 45° Long Radius | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Elbow 60° Long Radius | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Elbow 90° Long Radius | N | Y | Y | Y | Y | N | N | N | N | N | N | N | N | N | N | N |
Floor Sweep | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Hose Adapter | Y | Y | Y | Y | Y | Y | N | N | N | N | N | N | N | N | N | N |
Machine Adapter | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | N | Y | N | Y | N | Y |
Reducer | N | N | M* | M* | M* | M* | N | N | N | N | N | N | N | N | N | N |
O-Ring | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
Pipe | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
Sleeve | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | N | Y | N | Y | N | Y |
Tee Joint | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
Wye Joint | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N | N |
* Reducers marked with "M" can only be returned if they reduce to 4", 5", 6", or 7" diameters.