Customer Service

Committed to Friendly, Professional, and Quality Service since 1993

Good dust collection doesn't happen by accident - it's a science; That's why we do everything we can to provide our customers with the World Class support they need to keep their shop safe, healthy, and productive. If you need advice with your installation, troubleshooting your system, or just have general questions about the use of our products, our experienced technicians are here to help!

For answers to some of the more common questions we receive please read below or visit our F.A.Q. center.

Frequently Asked Questions

How do I check on the status of my order?

Click on the Account link at the top of every page to log in and see your order history. We'll tell you when your order was shipped, provide a tracking number (if available), and link you to the carrier's site to track your order. An order acknowledgment will also be emailed to you once the order has shipped.

How do I change an order that was placed online?

Online orders cannot be modified after they have been booked and must instead be replaced with a new order. If you need to cancel an online order please contact our Customer Service Department immediately. Orders are processed very quickly at Oneida Air Systems and may even be processed and shipped within the same business day. When you place an order online, your payment method is authorized for the order total; if your order is canceled, this authroization will be voided.

Is ordering over the internet safe?

Oneida Air Systems takes every precaution to protect your personal information. Our website is fully encrypted on a secure server to ensure that all sensitive information is transmitted via Secure Socket Layer (SSL) technology. Additionally, your credit card information is not stored on our servers. Review our Online Privacy Policy for more information.

How can I pay if I don't have a Credit/Debit card?

Our website will accept Paypal, which is available as an option when you are in the checkout. You can also make a purchase with a personal check, cashier's check or money order. Please call (866) 387-8822 to arrange this as these options are not available on our website.

Can I pick up my order directly from your warehouse to save on shipping costs?

To schedule a pickup from our factory in Syracuse, NY, you must call to place your order and do so at least 48 hours in advance of the pickup. In most cases, same-day pickups cannot be accommodated as many of our products are made-to-order and are not stocked in inventory.

Why am I being charged sales tax for an online order?

Due to the recent Wayfair ruling by the Supreme Court, most states will now require vendors to remit sales tax to them for remote sales that are delivered to their jurisdiction. For that reason we must collect sales tax on online orders for every state the requires them. A detailed tax estimate is provided in the shopping cart once the shipping address has been entered. Our Service Dept. will contact you if adjustments need to be made.

My business is a non-profit organization, will you accept a tax exempt certificate?

Email your exempt documents to [email protected] and our Service Dept. will contact you to finalize the details of your account. When possible, please do this prior to making a purchase; the certificate you submit must be the most current version.

Why does your website need cookies enabled?

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
For more information please review our Online Privacy Policy.

Why do I need a password to login?

You can place an order without providing a password, but you won't be able to log in and see your Order History or maintain a Wish List. We highly recommend providing a password when you create an account or place your first order. The use of a password also saves you from having to key in all of your personal ordering data (name, address, etc.) the second time you order. Your credit card information is not retained in this file and it is not accessible by anyone over the Internet.

I forgot my password. How do I access my account?

You can request a reset of your password by clicking here. If you are still having trouble logging in please email [email protected] for assistance.

Why do I sometimes see different prices for your products?

Oneida Air Systems (OAS) makes every effort to accurately represent our products, specifications, and pricing; however OAS reserves the right to make changes to products and prices at any time. Additionally, as a manufacturer, OAS reserves the right to change product specifications at any time in an effort to achieve better quality products.
In general, our website will have the most current prices listed for our products. For an accurate and detailed quote, call us toll-free at (800) 732-4065.

I think I found a typo/error on your website, can you fix it?

Oneida Air Systems makes every effort to provide the most detailed and accurate information available regarding our products, however mistakes can still happen and OAS is not responsible for typographical errors, omissions, or other clerical errors that may occur.
If you encounter incorrect information on our website or documentation, please notify [email protected] and we will work to correct the mistake as soon as possible.