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Shipping Policy

Shipping Methods

Flat Rate Ground Shipping

Most online orders under are subject to a flat rate shipping fee via UPS Ground within Lower 48 Continental United States. Additional rates will apply for Alaska, Hawaii, and Puerto Rico. Small items (such as remote controls) may at times be shipped via USPS to provide a lower priced alternative for customers.

Special Handling Fees

Some products have fixed shipping and handling charges applied because of their larger weight and/or dimensions. This fee is applied in addition to our flat rate shipping charges. Fees are noted on individual product pages.

Truck Freight

Some products will require additional shipping / freight charges to be calculated by our office. These are typically for large and/or oversized items and items that sometimes ship by common carrier. Orders containing these types of items will require a separate freight charge that will be calculated and explained to you after you submit your order. Some shipping charges may be on a separate charge from the original order.

International Shipping

International orders require shipping and handling charges dependent on the destination country. Oneida Air Systems [OAS] shipping and handling does not include any broker fees, customs fees, or taxes imposed on shipments entering the destination country, nor is OAS liable for payment of them.

PLEASE NOTE: All orders shipping outside the continental US cannot be placed through our online service. Please call 1-800-732-4065 for more information.

Freight Truck Shipments

Many of our larger, steel cyclone systems, 3HP or larger, will require delivery by truck freight (common carrier). A regulation truck drivers are subject to is that they are not required to give assistance unloading. Please be prepared for this, as you are responsible for unloading the items. If needed, a lift gate service is often available at an additional cost.

Your location must also be tractor-trailer accessible. You may also arrange to pickup your freight at the terminal if this is more convenient for you or if you are concerned about additional freight costs. Make sure your vehicle is capable of handling the weight and volume and also bring along additional help with loading and unloading.

Business Delivery

If the system is being delivered to a business, you should have a loading dock and pallet jack available to unload the freight. If this is not available at your business please indicate this to your sales representative so that these services are included when your system is delivered.

Residential Businesses/Residential Customers

Please notify your sales representative whether services such as lift gate, and/or residential delivery appointments are required so that they can be included when your system is delivered.

When you take delivery of an Oneida dust collector you can be assured that there will not be any additional freight/shipping charges added on to your order after the payment/order process is completed. This means the freight company will make no additional demands for payment while attempting to deliver your system which has happened with some of our competitors. Some of these extras are lift gate fees, and residential delivery fees. If at anytime you have any questions regarding your order or the freight cost please contact your sales representative at 1-800-732-4065.

Delivery & Risk of Loss

Products will be shipped to Buyer's single destination. Title and risk of loss shall pass to the Buyer upon delivery to such destination. Buyer pays transportation expenses.

We make every effort to ship your product in a timely manner, however sometimes delays and back-orders are inevitable. Expected shipment dates are advisory only. Oneida will not be held responsible or liable for these conditions or the way they may effect your production. You can trust that your order will be quickly processed and safely delivered. Our shipping charges and methods are determined by the type of product ordered, dimension and weight, and destination. Some products cannot be shipped to international or extremely remote destinations, so please contact us directly if you would like to discuss other ordering options.

Back-orders will be shipped when they are available. When orders are shipped UPS, UPS will notify you by e-mail. If shipped by Common Carrier, you can arrange for the trucking company to notify you and make arrangements for delivery. Shipping method is determined by Oneida Air Systems and is dependent upon material to be shipped and destination.

Our prices are FOB Syracuse, New York. FOB stands for "free on board"; This means that shipping is not included in the prices. This means that we are responsible for putting the freight on the truck. The charges associated with moving the merchandise to the destination are paid for by the customer. We do business with many shipping and freight companies on a frequent basis and are able to negotiate discounts that many customers would not be able to receive. We are happy to pass on these discounts to our customers, and do so by charging for the freight up front resulting in your order being shipped prepaid. Your sales representative will provide you with the best possible shipping quote and indicate whether it ships UPS or truck freight (common carrier.)

Reviewing Orders

We would like to think that our shipping department is perfect, but we realize mistakes and errors can occur. It is crucial that you look over the shipment very carefully in the presence of the delivery person for damage or incomplete shipment before signing the delivery receipt. Notify OAS customer service immediately of any missing or incorrect parts, and we will make the correction. OAS does not accept any claims for shortages or errors after 3 days from date of delivery.

You can reach customer service at 1-866-387-8822.

Shipping Damage

Please note any tears or irregularities in shipping packaging, however slight, on the shipping delivery receipt. They could be an indication of extensive concealed damage. If the product is received damaged, and you sign for it free and clear, then you have no recourse with the freight company. The shipping company will not take responsibility if the damage is not noted on the delivery receipt.

In the event of shipping damage, call OAS Customer Service immediately at 1-866-387-8822 so we can expedite replacements. Please check in all parts within 3 days from receiving order. Notify OAS immediately of any missing or incorrect parts. OAS does not accept any claims for damage or shortage after 3 days from date of delivery.

Concealed Damage

If you sign for the shipment free and clear and then later notice damage, please contact us immediately. We have 3 days from the date of delivery to file a concealed damage claim. The shipping company will typically accept responsibility for only 1/3 of the damage claim if it's signed for free and clear.

Notifications & Tracking

UPS Ground Shipment
  • Our shipping program will automatically send an e-mail notification to the customer as long as an e-mail address is provided and in our accounting system.
  • The e-mail is sent directly by UPS, and subject header will read similar to: UPS Ship Notification, Tracking Number #.
  • You can track these shipments by clicking on the link provided in the e-mail. UPS Tracking is also available at www.ups.com
Freight Shipments
  • Notification will be made when the order is shipped. Currently this is done via phone, but we also use e-mail, and fax.
  • We will review the receiving instructions and provide the carrier and pro number so that the shipment can be tracked.
  • You can track shipments via the carrier's website with either the tracking number or the pro number.
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